Frequently Asked Questions (FAQ's)
Creating an account is quick and easy. Simply click here to register. All you need to do is enter your name, your best email address and a password and we’ll do the rest!
To reset your password, go to My Account and then click ‘Forgot your password?’.
Then, enter the email address you registered with and we’ll send you an email with a password reset link. Please check your spam folder if you don’t receive an email within a minute.
(If the email address you entered isn’t recognised, either you used an alternative email to register, or you have never registered and only ever checked out as a guest)
To edit or add an address in your account, log in to your account here.
Once logged in to your account dashboard, click view addresses.
From here you can edit an existing address or add a new one.
Please ensure that you double check all of the details you enter as we cannot check or be held responsible for errors such as wrong or incomplete house numbers or postcodes.
All of your previous and current orders can be found within your account.
Just log in here to see details of the orders you have placed.
We do not store any of your payment details on our website or server.
If you have a question about your order or a general enquiry, please contact the team through the form on our contact page.
This will create a ticket within our support desk where one of our team can follow up with you.
We understand that sometimes a product or service can fall short of expectations.
If you would like to make a complaint about any aspect of a product or service you have received from Sealions, please contact the team through the form on our contact page.
This will create a ticket within our support desk where one of our team can follow up with you to resolve your query.
All our Sealions products are on par with the quality of other major vitamin and supplement market leaders. We just do things differently here. We believe our customers should not have to front the standard high margins of vitamin products. Instead, we half our own margins, cut out the middle people and their high margins. End result? Quality vitamins at affordable prices for everyone, and no unnecessary extra plastic packaging created along the way. Happy days!
We source our ingredients from various international and UK suppliers, and manufacture all our supplements here in Manchester, United Kingdom. Guaranteeing the products we make are of top quality for you and your family.
Do you know what else we noticed when we were looking at supplements? All the single use plastic. You’ve got plastic pill bottles, plastic blister packs, plastic wrappers. And while one plastic bottle might seem like a drop in the ocean when it comes to pollution, it all adds up.
We make sure all of our packaging is either 100% compostable or 100% recyclable, so you can rest assured that when choosing Sealions, you’re doing your bit to support the environment.
As well as using environmentally conscious packaging for all our products, we also work with charities to raise awareness and funds for animal and environmental charities. Check out our Charity page to learn more!
Our products come in compostable packaging which consists of Kraft Paper and PLA (Polylactic Acid) material, or 100% recyclable packaging.
If your local council accepts compostable PLA packaging in their food waste or garden bins, place the pouches in there (make sure to get in touch with your local council to check this!). If your local council does not accept such packaging in their food waste or garden bins, place the pouches in your general waste bin. Please note, do not put our compostable packaging in your recycling bin.
Our recyclable pouches are 100% recyclable. You can recycle them with bags at larger stores, or check locally for kerbside collections.
Please refer to the individual products page for information regarding suitability, cautions and suggested use.
Please head to the Contact Us page that is located in the webpages footer. There you will find our contact form, email address, and phone number.
Sealions range of wellness products is available for purchase from this online store www.sealions.com
If your order shows as fulfilled and you selected Express Delivery, you can track the location of your order using the DPD tracking code we sent you.
If you order shows as fulfilled in your account and you opted for Standard/Premium delivery, your item is currently with the Royal Mail and should be delivered in line with the timescales set out below:
Standard Delivery: 2-5 days (Mon-Sat)
Premium Delivery: 1-3 days (Mon-Sat)
If you have been waiting more than 5 working days for your order, please feel free to contact us.
We do our very best to process and dispatch orders on the same day when placed before 11.30am Monday-Friday.
Orders placed after this may not be processed until the following working day (i.e. orders placed after 11.30am on a Friday or over the weekend will be processed on the Monday [excluding Bank Holidays]).
Standard Delivery: 2-5 days (Mon-Sat) - no tracking available.
Premium Delivery: 1-3 days (Mon-Sat) - no tracking available.
Express Delivery: 1-2 days (Mon-Fri) - tracking available.
If you paid for Express Delivery and your order shows as ‘Fulfilled’ in your account, you can use the tracking code we sent you to track your order at dpd.co.uk.
Free - Standard Delivery (Royal Mail 2nd Class) - Available on orders £30 and above.
£2.49 - Standard Delivery (Royal Mail 2nd Class)
£2.99 - Premium Delivery (Royal Mail 1st Class)
£3.99 - Express Delivery - DPD
All current shipping options are for Mainland UK only. We hope to offer shipping across the whole of the UK soon.
You can return an unwanted item to us for refund or exchange, provided it is in its original, unused condition.
Just return the product to us within 14 days of receiving your order. Please let us know your order number and reason for returning prior to sending your products back to us.
The cost of returning the unwanted item to us is your responsibility. We recommend that you send the parcel using a trackable delivery service that insures you for the value of the items.
See our full Refund/Return Policy
You cannot amend an order from within your account, so please contact us as soon as you realise a mistake has been made and we will do our best to correct this for you.
Unfortunately, if your order has already been packed, it's unlikely that we will be able to amend this for you.
You cannot amend an order from within your account, so please contact us as soon as you can and we'll do our best to help you.
Unfortunately, if your order has already been packed, it's unlikely that we will be able to amend this for you.
You cannot cancel an order from within your account, so please contact us as soon as possible.
If your order is yet to be processed or packed, we'll be able to cancel it for you and provide a full refund.
Unfortunately, if your order has already been packed, it's unlikely that we will be cancel it for you.
If your order has already been sent before you requested to cancel it, we will provide a full refund on return of the unopened products.
Please contact us if you are having issues placing an order and we will do our best to help you.
However, it might be worth checking the following in the first instance:
Your payment details are correct/not expired.
Your billing address for the payment method is correct.
Your internet connection isn't dropping out.
All our Sealions products are on par with the quality of other major vitamin and supplement market leaders. We just do things differently here. We believe our customers should not have to front the standard high margins of vitamin products. Instead, we half our own margins, cut out the middle people and their high margins. End result? Quality vitamins at affordable prices for everyone, and no unnecessary single use plastic packaging created along the way. Happy days!
Our compostable pouches are made of materials that have a 12-16 month shelf life, so feel free to store your vitamins in your own airtight packaging such as a glass jar. In general, and with our 100% recyclable pouches, always store your vitamin products in a cool, dry place out of direct sunlight and out of sight and reach of children.
Our compostable pouches have a 12–16-month shelf life due to the materials and their compostable nature. The Best Before End date (BBE) on the vitamin products labels, reflect the 12-16-month packaging BBE, the vitamins themselves have an 18–24-month shelf life. We advise you to store your vitamins in your own airtight container (e.g. glass jar) if you are wanting to store your vitamins for their full 18-24-month shelf life. On both our compostable and recyclable pouches, the BBE will be printed on the pouch. In general, always store your vitamin products in a cool, dry place out of direct sunlight and out of sight and reach of children.
Take one tablet/softgel per day, with food or as advised by your healthcare practitioner. Do not exceed the stated daily intake.
Our vitamins come in a range of supply and serving sizes - please refer to each individual product.
We use the best, top of the line suppliers and factories. Guaranteeing the ingredients we use and products we make are of top quality for you and your family. Plus, all our products are super affordable - what's not to love?
We do not use Gluten containing ingredients in our vitamin products. However, we do not conduct gluten detection tests on every product and batch so we can not state our vitamin products are "Gluten-Free."
Which vitamins are Vegetarian? All our vitamins are vegetarian except for Cod Liver Oil, Fish Oil, Glucosamine Sulphate, Evening Primrose Oil, Marine Collagen Complex and Bovine Collagen Complex vitamin products.
The following vitamin products are vegan: Iron, Magnesium, Zinc, Vitamin B-Complex, Vitamin B12, Vitamin C (200mg), Vitamin C (500mg), Vitamin C + Zinc, Vitamin C Orange Chewables (1000mg), Vitamin C Orange Chewables (200mg), Turmeric, Ginger & Black Pepper, Digestive Enzyme Complex, Spirulina, Neuro Cognitive Complex, Vegan Vitamin D3 (1000IU), Vitamin K2 (100µg), Vegan Protein, Vitamin C + Bioflavonoids, Sea Kelp 600mg, Cranberry 12,500mg, Cinnamon 2,000mg and Vegan Protein.
Fish Oil, Cod Liver Oil, Glucosamine Sulphate and Marine Collagen Complex vitamin products.
All our vitamin products do not contain gelatin, except for Omega-3 Fish Oil, Cod Liver Oil and Evening Primrose Oil.
All of our Sealions vitamin products do not contain lactose, wheat, egg or nut ingredients.
Vitamin and supplement products should not be used as a substitute for a balanced and varied diet and a healthy lifestyle.
Due to the nature of our compostable pouches, once opened, consume the vitamin products within 12 months. Or alternatively, store your vitamins in one of our Sealions air tight glass jars. For the best before date of the vitamins products please see the pouch.
All our kids products are suitable for children between 4-12 years of age, or as advised by your healthcare practitioner. Do not exceed the stated daily intake.
If you are unsure of what vitamins to take, please consult your healthcare practitioner.
Please consult your healthcare practitioner before taking any vitamin or supplement products.
We do not recommend taking vitamin or supplement products once they have passed their best before end date.
Subscribe & Save is Sealions’ new subscription service which enables you to conveniently order your go-to daily supplements and have them delivered directly to your door, without ever running out. Simply choose the Subscribe & Save option when purchasing your supplements and checkout as normal – we take care of the rest!
By using our Subscribe & Save service, not only will you receive your chosen products at a discounted price, they will also be delivered directly to your door before you reach the end of your supply, helping you to stay on top of your wellness.
Depending on the products you have chosen to subscribe to, you will receive your subscription order every 6 or 12 months.
Your first order will be charged as normal at checkout. Subsequent Subscribe & Save orders will be charged to your chosen payment method prior to dispatch. You will receive a reminder for your upcoming payments 5 days prior to the payment being taken.
You can pause your subscription or skip an order at any time by logging into your account. You will receive an email from us to confirm that your subscription has been paused/skipped. You can also choose to resume your subscription at any time.
You can cancel your subscription at any time by logging into your account. You will receive an email from us to confirm that your subscription has been cancelled.